Terms and Conditions of Use for products by UPSIDE Event Management, LLC 

By placing an order with UPSIDE Event Management, LLC (“UPSIDE,” “we,” or “us”) for the rental of BanquetScapes products (“Products”), you agree to be bound by the following terms and conditions (“Agreement”). This Agreement governs your use of our services, including the rental of party decor items, and is legally binding.

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1. Payment Terms
1.1 Full Payment Required: All orders must be paid in full at the time of booking in order to be processed. We accept most major credit cards and other payment methods as indicated on our website.

1.2 Advance Orders: All orders must be made at least 30 calendar days in advance of the event date. Orders placed less than 30 days in advance may not be processed or may incur additional fees at our discretion.

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2. Delivery and Shipping
2.1 Local Orders Only: UPSIDE Event Management, LLC currently provides services exclusively within a 60-mile radius of downtown Salt Lake City, Utah. Orders made for events outside of this radius may be canceled and refunded.

2.2 No Shipping Services: UPSIDE Event Management, LLC does not offer shipping services. All rental items will be delivered directly to your event location within the designated service area.

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3. Refunds and Cancellations
3.1 Refund Period: Customers are entitled to a full refund if the cancellation request is made within 5 business days after the order is completed. Refunds will only be processed during this 5-day period.

3.2 Partial Refunds: A 50% refund will be issued for cancellations made within 15 calendar days of the purchase date. After 15 calendar days from the purchase date, customers are not entitled to a refund; however, customers may still request a refund, which is subject to approval by UPSIDE Event Management, LLC .

3.3 Non-Refundable Items: No refunds will be issued for any orders that have been processed and shipped (or delivered) unless the items were damaged during delivery or are defective.

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4. Damage and Loss of Items
4.1 Excessive Damage: Customers are responsible for returning rented items in the condition they were received. Any excessive damage, including but not limited to irreparable stains, burns, rips, or tears on linens or other products, will be assessed a repair or replacement fee, which must be paid in full.

4.2 Broken Items: Customers are also responsible for returning all items in a fully functional state. If any item is found to be excessively broken, lost, or damaged beyond repair, the customer will be charged the full replacement cost of the item(s).

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5. Customer Responsibilities
5.1 Event Location: It is the responsibility of the customer to provide accurate information about the event location. The location must be within the 60-mile radius of downtown Salt Lake City, Utah, for the order to be valid. Orders placed outside this area will be refunded and canceled at the discretion of UPSIDE Event Management, LLC.

5.2 Use of Products: The customer agrees to use the rented items only for lawful purposes and in accordance with any usage instructions or guidelines provided by UPSIDE Event Management, LLC. Customers are prohibited from using the items for illegal activities or in any way that could cause harm or damage to others.

 

6. Additional Services

6.1 Independent Services: Any additional services requested by the customer that go beyond the rental of BanquetScapes products, including but not limited to logistics management, talent booking, event coordination, Transportation management, custom creations, or brokering the rental of 3rd party items will require a separate contract. These services are entirely independent of the original rental agreement and will be subject to their own terms and conditions.

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6.2 Separate Agreement: A separate written agreement will be provided for any additional services, outlining the scope of work, pricing, and any applicable terms. The customer must sign and execute this additional contract before UPSIDE Event Management, LLC will commence any additional services.

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6.3 No Effect on Original Contract: The addition of services under a separate contract does not alter or amend the original rental agreement, and each contract shall remain separate and enforceable independently of the other.

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7. Intellectual Property
7.1 Ownership of Designs: All BanquetScapes designs, including but not limited to the overall design concepts, decor elements, color schemes, layouts, and all associated visual representations, are the exclusive intellectual property of UPSIDE Event Management, LLC. The customer agrees not to reproduce, distribute, or use any of these designs for commercial purposes without express written consent from UPSIDE Event Management, LLC.

7.2 Design Modifications: The customer acknowledges that some design elements of the BanquetScapes may be slightly different from the exact items shown in promotional photographs due to availability, customization, or other factors. UPSIDE Event Management, LLC makes every effort to ensure a similar visual outcome; however, minor variations may occur.

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8. Liability and Indemnification
8.1 Liability: UPSIDE Event Management, LLC is not liable for any injury, loss, or damage caused by the use of our rented items. The customer agrees to indemnify and hold UPSIDE Event Management, LLC harmless from any claims, losses, damages, or expenses resulting from the use or misuse of the rented products.

8.2 Force Majeure: UPSIDE Event Management, LLC is not responsible for any failure or delay in performance due to events beyond our control, including but not limited to natural disasters, strikes, acts of war, or other unforeseen events.

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9. Privacy and Data Collection
9.1 Personal Information: By placing an order with us, you agree to provide accurate and complete personal information necessary for processing your rental. Your information will be used solely for the purpose of fulfilling your order and will not be shared with third parties except as required by law or as necessary for processing your transaction.

9.2 Data Protection: UPSIDE Event Management, LLC takes reasonable steps to protect your personal information in accordance with applicable privacy laws. For more information, please refer to our Privacy Policy.

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10. Governing Law and Dispute Resolution
10.1 Governing Law: This Agreement is governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of laws principles.

10.2 Dispute Resolution: Any disputes arising from this Agreement shall be resolved through mediation or, if unsuccessful, through binding arbitration conducted in Salt Lake City, Utah.

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11. Modifications to Terms and Conditions
UPSIDE Event Management, LLC reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website, and the revised terms will become effective immediately upon posting.

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By using UPSIDE Event Management, LLC ’s services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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If you have any questions or concerns about these terms, please contact us at james@upsidemeetings.com